SHIPPING & RETURNS
SHIPPING:
Orders are shipped out within 2-3 working days. Once your order is packed and on its way, you'll receive an e-mail with the tracking number for your shipped package.
USA:
$8, USPS 1st Class Mail or UPS Ground (3-5 business days, depending on location)
$12, USPS Priority Mail (2-3 business days, depending on location)
Free shipping on orders over $175.
CANADA:
$15, USPS 1st Class Mail to Canada (7-29 business days)
$35, USPS Priority Mail to Canada (6-10 business days)
Free shipping on orders over $200.
ALL OTHER INTERNATIONAL COUNTRIES:
$25, USPS 1st Class Mail to All Other Countries (10-30 business days)
$45, USPS Priority Mail to All Other Countries (6-10 business days)
Free shipping on orders over $300.
INTERNATIONAL DUTIES / TAXES:
International shipping costs are a flat rate and do not include duties and/or taxes on the retail value of your order. The fees are the responsibility of the recipient.
MISSING PACKAGES:
Occasionally packages will get misplaced by the postal service or stolen. We recommend checking with your neighbors in case they intercepted the package by mistake or with your postman to see if he recalls dropping it off to your address. We are not responsible for stolen packages. If the package is marked as delivered, but you did not receive it, we are not responsible for replacing it.
Any packages lost by USPS and not shown as delivered, will be replaced after 30 days of non-movement. If we cannot replace the items purchased, we will issue a store credit. We do not issue refunds on packages lost by USPS.
RETURNS / EXCHANGES:
To return or exchange any item purchased online, e-mail hey@thekirashop.com with your order number and request.
Items must be in new, unworn, unwashed condition and in their original packaging with tags attached. Returned items must be postmarked within 7 days of the initial received date. No returns on sale items.